Fragt & Retur
GarmentProject.com sends all our package with track & Trace number - so it is easy to trace your package.
How to shop on GarmentProject.com
1: Find the desired styles and add them to your basket
2: Accept our terms
3: Fill in your data
4: Choose shipping/Payment
You may return items purchased on garment project.com within 14 days after the parcel has arrived at the access point. Garment Project doesn't refund your return costs. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.
Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
When you are returning your order, you must fill out the return formula that comes with your order before sending your parcel.
If you wish to exchange your order, you must fill out the return formula with new size/colour. The return formula comes with your order, or you can print one here.
Please send your package to:
8920 Randers NV
Still have questions? Don't hesitate to contact our customer service mail: firstname.lastname@example.org
We accept payment with Dankort, Visa, Mastercard, Maestro, JCB and Diners Club. We do not deduct the amount until the product is shipped. In the case of a custom-made item, the payment will be deducted when fulfilment of the order commences. If you have ordered multiple products and one of the products is on back order, we do not deduct payment for the product on back order until it is shipped. The price of shipping is added to the listed price. You choose the form of shipping at the end of the payment process. A payment fee may be charged, depending on the chosen form of payment. The product will be delivered within 3-5 days overseas 3-10 days after your purchase. The product will be delivered by GLS.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.